Queen Nails (By Lisa (at faces))

This was by far the worst experience I have ever encountered in a nail salon. And I have been to many over the years. The lady doing my nails spent the whole hour chastising and barking at the other manicurists and pedicurists in her native language, clearly she was the boss! She barely looked at me or spoke the entire time. She would be filing my nails and not paying attention to what she was doing, just watching her ‘minions’. My nails are poorly shaped and as they were acrylic tips, not filled to the cuticle so they already look like they’ve grown out, after just a day. I will never go back and would never recommend. I always leave a tip, but on this occasion, not a chance.

I’m super confused because they advertise on Facebook for $60 for a manicure with shellac polish, but when I went there, it was 90? I only had them painted black that doesn’t even make sense. How disappointing and another time I went there and it was $10 and the difference for the exact same thing? Do they just make up their prices as they go. What a joke go to darling nails, a couple stores down they’re amazing.

If I could rate this place zero stars I absolutely wouldn’t hesitate! It’s been about a year and a half since I’ve had my nails done at faces and started going to Darling nails in the same mall only bc I felt the staff at faces were rude, often rushing you out of the chair so they can make as much money as possible. Darlings had much more relaxed environment and staff have been amazing there but they had an hr wait that day and I was on a tight schedule. I will not make the same mistake of trying Faces again-it was the worst customer service I have ever experienced-the lady who did my nails couldn’t understand I wanted a simple French manicure with my own nails and repeatedly tried to convince me to add tips so they ‘would be prettier’. It was actually embarrassing bc everyone was listening after I told her 3 times what I wanted. I should have left at that time but I didn’t. She was beyond rude-got up several times during my appt to cash out others and to sit other customers all while there were other staff available. She also spoke in her own language to her counterparts which made me feel uncomfortable bc I feel they were talking about how difficult I was. She also pushed a young girl who worked there away and demanded her to do other jobs when she was observing her doing my nails. She was given the cream for the massage part of the treatment and didn’t offer it all while charging me $70 plus tax for this service! The day after I already have two chipped nails and would normally go back to have it fixed, however I live 2 hrs away from the mall. Save your money and go to darlings-you won’t be disappointed! I will never go back to faces again!